Free delivery on orders over £30 and free returns + Info

RETURNS POLICY

Version: 10 June 2016.

If customers are not satisfied with the item they have received, GFLOCK will allow them to return the item within a thirty (30) day period, counting from the date of reception, provided that the item has not been used or damaged and in the original packaging with tags. Consequently, we cannot accept exchanges or returns of used or damaged items.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

Returns are FREE in the UK. If you are not in the UK you will be responsible for paying return postage yourself.

You will receive the relevant return instruction and return labels with your items. Please contact our customer services team in case you couldn’t find any documents or labels.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cs@gflock.com.

 

Sale items

Some sale items may not be able to refund. In such scenario, we will clearly mention it in relevant product page.

 

Exchanges

Unfortunately, we can’t process exchanges but you can return your item to us for a full refund and place a new order instead.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

Post your return items

You should post your items with the documentation to:

Whiteglow Retail Limited T/A GFLOCK
Unit 122
592 London Road, Isleworth
TW7 4EY
United Kingdom

 

Customers in UK will receive labels and instructions for free returns.

If you are not in the UK, you will be responsible for paying return postage yourself. You should consider using a trackable shipping service or purchasing shipping insurance for items over £50. We don’t guarantee that we will receive your returned item.

 Please contact our customer services team for your inquiries. 

Size Guide

HOW DO I MEASURE?


Bust
Measure the bust around the body at the most outward part just below the armpit.

Waist
Measure the waist around the natural waistline tightly. Bend one side to find the natural crease.

Hip
Measure around the body at the widest point of the hipline.


UK Size

Bust

Waist

Hip

Inch

cm

Inch

cm

Inch

cm

6

31.5

80

25.5

65

34

87.5

8

33

84

26.5

67.5

36

91.5

10

34

86.5

28

71

37

95

12

35

90

29

74

39

99

14

37

94

31

79

41.5

105.5

16

39

99

33

84

43.5

110.5


SIZE CONVERSION

UK

6

8

10

12

14

16

EU

34

36

38

40

42

44

US

2

4

6

8

10

12

AU

6

8

10

12

14

16

RUS

40

42

44

46

48

50